Frequently Asked Questions
With the focus on what is right for you, our specialist sleep consultants are available to evaluate your needs as well as your budget, to assist you in finding the best possible sleep solution. We’re also constantly in touch with sleep science research which we apply to the individual needs of our consumers.
This results in accurate advice on anything from a specially designed neck pillow right through to a state-of-the-art adjustable bed. Right from the start, with a welcoming and relaxed atmosphere in the store, you’ll be encouraged by our sleep consultants to ask questions and try out as many beds and mattresses you want to so you can get a feel for which one is right for you.
Your most commonly asked questions on sleep, beds and mattresses, and the Dreams Mattress
- Why choose Dreams Mattress?
Dreams Mattress Five Point Promise is offered to every one of our customers. This promise guarantees you the best value from the best range, the best advice and the best service, all at the best price. These principles enable us to remain true to you, the customer, from your first contact and long after you have made your purchase. We have become the best by remaining faithful to the foundations we have grown on, we are sleep professionals and we are determined to understand your sleep, support and comfort needs. You can find the best and most comfortable sleep within the relaxed atmosphere of our stores, at the best price. We are completely independent and therefore are not tied to any particular brand, that is why we are able to focus on exactly what is right for your needs. We know every feature and benefit of all our products we recommend, and always endeavour to ensure that you get the best possible sleep solution for you.
- How can Dreams Mattress offer the best price and still give excellent customer service?
We are an independently owned company that does not need a fancy head office or complex management structure. This means we are not burdened by shareholders or hefty operational expenses. We deal with distributors and dealers directly, and because are manufacturer, we buy in bulk; we are able to negotiate the best prices from all our suppliers. All this enables us to invest more in customer service excellence and staff training at retail outlets while passing great deals onto all our customers.
- Just how important is good sleep to me?
Sleep is vital for life as well as a happy and healthy lifestyle. Sleep recharges our bodies and minds. It can be elusive, almost always comforting, and definitely essential to our survival. Although we spend around a third of our lives asleep, we barely give it any notice – until we can’t sleep. Then nightly tossing, turning and insomnia leads us to cope badly with stress while decreased concentration causes us to make mistakes. Poor sleep affects our relationships, mood and health leading to irritableness, bad tempers and even road rage.
- How relevant is good posture to my health?
Simply put; posture is the position your body adopts during sleep. Assuming the correct posture is extremely important for your spine, nerves, muscles and blood circulation. Sleep disturbance, shoulder, back and neck pain can be relieved significantly (or even prevented) with the correct posture that comes from sleeping on the correct bed base. Pillows also play an important role in ensuring a good sleep posture. Try to select one that suits your unique individual sleeping position.
- Does it really matter that my mattress is old?
If you are sleeping on an old mattress, you may not have even noticed that your quality of sleep has degraded. You may seem to be sleeping comfortably through the night, even though your body is not benefiting from the comfort and support it would get from the right support.
- Why is it so important to choose the right mattress?
You spend at least a third of your life in a bed. The more quality sleep you get the healthier and happier you’ll be. That is why you should spend time choosing the right mattress for your unique individual needs. Specifications in modern mattresses are so technical these days; that is why our Specialist Sleep Consultants will help you find the better sleep solution that is exactly right for your support and comfort needs and advise you accordingly.
- How do I choose the right mattress?
It is important to consider who will be sleeping on your mattress. Is it a child, adult or elderly person? Is it for one person or two? Would you like the extra space afforded by a queen size or king size mattress? Do you suffer back, neck or mobility problems? Speak to one of our Specialist Sleep Consultants who will advise you on exactly what mattresses fit your needs as well as your budget. Take your time to get a feel for each mattress. Lie on the mattress (together if you’re a couple) so that you can get a real feel for the comfort and support you will benefit from it every night.
- How much should I spend on a new mattress?
A lower cost mattress is not necessarily less effective than a model costing three or four times as much, and a well known brand-name mattress is not always best suited to your needs. The most important thing to consider is what is right for you by getting the best advice on the products available and trying out as many as you need to.
- What is a Sleep Consultant?
A Sleep Consultant is a specialist in the industry field of sleep, with the focus on what is right to give you a better night’s sleep. With the focus on what is right for you; Dreams Mattress Specialist Sleep Consultants are available to evaluate your needs as well as your budget, to assist you in finding the best possible sleep solution. We’re also constantly in touch with sleep science research which we apply to the individual needs of our consumers. That results in accurate advice on anything from a specially designed neck pillow right through to a state-of-the-art adjustable bed. Right from the start, with a welcoming and relaxed atmosphere in the store, you’ll be encouraged by our sleep consultants to ask questions and try out as many beds and mattresses you want to so you can get a feel for which one is right for you. Dreams Mattress Sleep Consultants are intensively trained and skilled, taking ownership of your requirements and ensuring you get the best possible sleep solution for you, and at the best value.
- Why does a new mattress feel uncomfortable at first?
A new mattress is a much like a new pair of shoes; it takes a couple of weeks to settle in to your unique shape and size. Generally, that means that your mattress will become more comfortable over time while retaining its all important support and comfort for your body.
- Why do body impressions occur on a mattress?
Body impressions on your mattress of up to 4cm are perfectly normal; these are layers which set and conform to your unique individual body contours. The layers of high quality upholstery are designed to compress with use and you will notice that they are more prominent in the morning, after sleep. Body impressions are not a structural defect and should not be confused with sagging. However, turning your mattress regularly will extend the life of your mattress.
- 12. What is the best possible sleep solution for a child?
The best mattress for a child is one that will provide all the support and comfort that a rapidly growing little body needs. Your child will spend more time in contact with their mattress than anything else. A simple piece of foam may not be the most supportive platform. A child grows most during sleep and a good mattress will aid healthy bodily development, helping to prevent muscular-skeletal disorders in later life.
- What guarantees does Dreams Mattress offer?
Each model comes with a different guarantee. It various from the content used in it.