We ensure that every transaction on our website is seamless. We take great care in delivering our product undamaged to our valued customers. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. Please do peruse our Return Policy for your understanding.
A product is only eligible for return under the following conditions:
- A wrong product has been dispatched.
- If you identify a quality or a manufacturing defect on the received product.
- If the product is received in a damaged condition.
Note: Please do not accept any package if it is tampered or damaged upon delivery.
To ensure that we can process your return request accurately and promptly, please read through the return process along with the guidelines.
A return request must be submitted, within 48 hrs of delivery, by calling our Customer Service at 18001020291 toll-free number available from Monday to Saturday, between 10 AM to 7 PM, or mail us at firstname.lastname@example.org
You are required to mail a good quality picture of the received product depicting the issue (in case of damage/defect/incorrect product) along with your order details to email@example.com (you can mail the picture in the first step, for a faster process). Our Quality Assurance team will check the details about its eligibility for return.
Once your return request is accepted, we will get back to you within 2 to 3 days and arrange a reverse pick up for the product in question.
It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse.
Once the merchandise is back at our warehouse, we will initiate a refund process within 7 days of receiving it.
Points to Remember
- The product must be returned, with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, invoice etc.
- The product should be unused and in the original condition.
- The product can be returned or asked for a refund. We will initiate a refund procedure within 7 days of receiving the Mattress in our warehouse.
- Dreamsmattress reserves the right to do a thorough quality check of the product before issuing a refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis so, we request you to get in touch with our team for prompt resolution.
- Products bought online cannot be exchanged or returned in our stores.
All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
For any assistance, contact our Customer Service at 180010202891 toll-free available from Monday to Saturday between 10 AM to 7 PM, or mail us at firstname.lastname@example.org to initiate the return process.